Many organisations are exploring how AI can improve performance. The fastest gains are not in advanced modelling or complex data science, they are in the routine tasks that keep a business moving every day.

Admin and operations teams already sit at the heart of this work. They organise information, prepare materials, support communication and track actions. This is where AI gives a clear and immediate lift.

AI can turn inbox threads into a clean summary, suggest next actions, shape a first draft of a document or prepare a note for the CRM. The human still makes the decision, the time spent reaching that point is simply reduced.

The simple pattern that works

Set the task, share the information, provide a tone, ask for a clear structure, review before sending. With very little training, this becomes second nature.

Safety is a habit

• Use clear rules for what can be shared.
• Keep human review in place.
• Save the prompts that work well so the team can reuse them.
• Measure time saved and adoption from the first week.

Where to start

Pick one team. Identify five tasks they do every single week. Provide three example prompts for each task. Look at the results at the end of the week. Make a small change and repeat. Confidence grows quickly when people see the value in their own work.

The outcome

People spend less time on repetitive work, communication becomes clearer, managers make decisions faster, customers receive quicker responses. The team feels more in control, not less.

How I support this

I help set the guardrails, explain the basics and create simple playbooks that fit your tools, your tone and your goals. We focus on real outcomes, not hype.

If you would like to explore this with your team, I would be happy to help.

Interested in training for your team?